CO3 carries out an Annual Survey asking for feedback on the services it provides. We conducted the survey in May 2016 using Survey Monkey, and circulated it via email. We sent a covering email containing a web-based link to the survey to our membership base. Survey questionnaires were completely anonymous, though members had the option of supplying their contact details.
We received a fantastic response rate, with 33% of members taking the time to complete the survey.
It should be noted that as with any CO3 survey, all details given are kept confidential and not passed on to any third party. Responses in this report are included in such a way as to maintain the confidentiality expected by respondents.
Given the length of previous surveys we decided on a different approach this year. We have broken the survey into two parts. This first part provides a profile of members, the second survey will seek specific views on satisfaction rates. We plan to launch the second part of the survey for completion over the Summer months.
Profile of respondents
The respondents were made up of a spread of those who have worked within the Third Sector for a considerable number of years. The majority of respondents (36%) have worked within the Third Sector for between 11 – 20 years. 27% of members have been working in the sector for 2 – 10 years. 26% of members have been working within the third sector for 21-30 years and 10% of members have worked within the sector for 31 -40 years.
The collective years of experience of members mean that we can be sure that the insight from the survey reflects an experienced and broad range of viewpoints.
The majority of members who completed the survey were the most senior staff members. 79% of respondents were classified as the organisational Chief Officer. In terms of the gender breakdown, 59% of respondents were females and 41% were male.
The Third Sector consists of a wide and diverse range of organisations that operate on varying scales. The lion’s share of respondents (24%) had an annual turnover of between £500K and £1million. 22% had an annual turnover of between £1million and £2.5million. 22% of respondents had an annual turnover of between £2.5million and £5million. This was the same figure for those with a turnover of between £250K - £500K. Three per cent of respondents indicated that they had an annual turnover of £30million or more.