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Handling Difficult Conversations

Handling Difficult Conversations
Tuesday, April 17, 2018 - 10:00 to 12:30
Labour Relation Agency Offices, 2-16 Gordon St, Belfast, BT1 2LG

Conversations between managers and employees about issues such as irregular attendance, poor performance, bullying, and so on, can often be difficult and the ability to talk about sensitive and emotive issues is an integral part of line management.  This interactive and thought provoking seminar will help participants acquire the skills necessary to manage potentially difficult conversations.


Learning outcomes

At the end of this seminar participants will be able to:

  • recognise when a difficult conversation needs to take place
  • conduct an effective conversation using a practical step by step model
  • identity and deal with barriers in potentially difficult conversations


Date: Tuesday 17 April 2018
Time: 10.00am - 12.30pm
Venue: Labour Relation Agency Offices, 2-16 Gordon St, Belfast, BT1 2LG
Cost: Free for CO3 Members


To register please email sarah@co3.bz or Tel: 028 90 245 356.